FREQUENTLY ASKED QUESTIONS
Spiritgirl ships from Cape Town, South Africa to all corners of the globe. Orders take a minimum of 24 hours to process after payment.
Spiritgirl Activewear ships anywhere in South Africa and worldwide. See a list of shipping rates below. Standard delivery time is 2- 4 days for domestic shipments, however, please allow for 5-7 business days on the chance of delays. Please be aware that we do experience a slight delay in processing time during sale periods and holidays. We cannot guarantee delivery dates.
Spiritgirl loves to travel worldwide! We currently offer a shipping option that takes 5-7 business days for delivery. We work with Fedex our selected carrier. We are open to you arranging your own shipping. Write us on email@example.com to request this option.
WHAT ARE YOUR SHIPPING RATES?
NATIONAL ORDERS OVER ZAR 1500 are FREE
SOUTH AFRICA WESTERN CAPE R90
SOUTH AFRICA NATIONAL (8 of 9 provinces) R100
INTERNATIONAL RATES VARY FROM COUNTRY TO COUNTRY.
Spiritgirl submits Euro 1 and Agoa documents which are movement certificates and trade agreements between our country to Europe and the US, which in most cases should result in little to no duties. Duty, customs tariffs, taxes, and VAT are set by the destination country. Spiritgirl Activewear is not responsible for any taxes, fees, charges, or shipping costs for items that cannot be imported into your destination country.
Customs policies vary widely from country to country; please contact your local customs office for further information. Spiritgirl is required by law to declare all items at their full price and cannot alter this amount to decrease international custom fees.
WHAT IS YOUR RETURN POLICY?
We offer free returns/exchanges within the 14 day period within South Africa (Main distribution hubs). Additional shipping costs might be charged for outlying areas.
Our policy lasts 14 days. If after 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To qualify for size exchanges, your Spiritgirl garment must arrive at us within 7 days of the date you received it. Please allow 7 days of transit time back to our warehouse facility.
Once your Spiritgirl order has been processed, you will receive an email with tracking details, if you have not received this email please contact us at firstname.lastname@example.org.
For wholesale, send us an email with a brief introduction on yourself to email@example.com and we will send you a product catalog with the wholesale pricing.
HOW CAN I CONTACT SPIRITGIRL FOR MEDIA KIT OR PRESS INQUIRIES
Please see our media kit /press kit here for copy on our story, ethos, products, lifestyle, sustainability, imagery, logo variations and more. For further inquiries send us an email and we will be happy to share more on the history of our journey.
We just love to see instructors sporting Spiritgirl Activewear, contact us with your details to discuss a trainers/teachers 30% discount.
Please send you request to firstname.lastname@example.org
Anyone and everyone can apply to join our Spirit Family, the more the better. Customers who already own Spiritgirl Activewear would have an advantage as they would be more familiar with the product and may have their own imagery and story to tell.
We accept all major credit cards: MasterCard, Visa, American Express, PayPal and SnapScan. We currently do not accept payment by check or money order. For credit card protection purposes, we do not accept phone orders.
We do all our own designs which are what makes our product so close to our heart. If you feel you have something really special with powerful symbiosis, please send us your design and we will let you know if it speaks to us.
Spiritgirl is a small and growing team who pride ourselves in customer service. While we do not have a customer call line we can assure you that any service related queries will be answered within 12hours maximum. Emails sent to email@example.com get viewed by the owner of the brand so all queries get the attention they deserve at the fastest possible turn around time.
With great power comes great responsibility and we ask that you build on the love of your purchase by taking care when washing your garment to help extend the life for as long as possible.
UV protection ensures the bold colours will never fade or run. To ensure the longevity of your Spiritgirl, washing should be by hand in cold water only and/ or a wash bag to further protect the seas from plastic micro fibers during machine washes.
Dry flat and/or in the shade and never dry inside a clothes dryer.